Great service and fast
I emailed 20+ Chevrolet dealerships from just north of Tampa, all the way around the tip of Florida and back up to Orlando and Cox was, BY FAR, the best all around. Adam Borgia was the best car salesman I've ever worked with and I'm damn near an expert as, between my wife and I, we have purchased or leased 20+ cars in the past 19 years. That's a lot. And that does not count all the times I've dealt with dealers and sales staff when shopping. Cox had the best sales person, the best deal on the EXACT truck i was looking for, and made everything incredibly easy. Adam corresponded with me via email when I was in my initial stages of gathering information. He was one of only a few internet managers to immediately reply personally instead of with a form letter, and he gave me exactly what I was looking for: an actual quote on the truck I was interested in with firm numbers. My truck was coming off the train for delivery to the dealer and Adam made sure I knew the status at all times last week. The day I drove up to Bradenton from North Fort Myers (past and around nearly a dozen other Chevrolet dealerships) Adam had several trucks I was interested in lined up and ready to go. He had the keys on him, remote started them as we approached, and gave me all the time I wanted to look through them. I picked one to test drive and decided on the original truck I'd come up to see. Easy as can be. The whole experience with Adam was more akin to hanging out with a buddy than any type of traditional sales experience. He was so good that I *wanted* to buy a car from Cox. I put a deposit down that night and came back the next day to pick up the truck. Cox does a thorough PDI and there was a snafu that happened while I was in transit requiring a UPS delivered part for my truck which was, otherwise, prepped and ready to go. We went ahead and finalized the paperwork with the promise that, since it was late in the afternoon on Friday, if the truck was not ready by 5, Cox would give me a loaner car to drive home and Adam would personally drive my truck an hour and a half from Cox to my front door on Saturday morning. Amazing. Even their finance staff was great. Kristine Scherer was so friendly and fun that my wife and I felt more like we were out for drinks instead of listening to a warranty pitch. No pressure, just a friendly approach. Must have worked because for the first time in 20+ new/used car purchases I actually purchased a modest warranty. These two were 10/10 employees and great assets! Top to bottom, the experience with Cox Chevrolet was absolutely wonderful and I'd be happy to make the rather long drive past many other Chevy dealers to go back and visit for my next Chevy truck! Thanks to Adam, Kristine, and Cox! I love my 2017 Chevy Colorado Z71 diesel!
In regards to my repair at the auto body shop at Cox Chevrolet. I choose to let some time run by before I write a review in repair jobs. Something that we need to get in the clear is the reason why we have to wait for two or three weeks at a time. Parts are not always readily available. Some of them need to be shipped in across town. Across states and sometimes even across country. Now I personally believe that a job that's rushed usually ends with less then acceptable results. So next time we may complain about the time or schedule that the repair shop gives us please remember, this is a team effort, a vehicle is a whole composed of many parts. People do this for their jobs. So let's put ourselves in their shoes and try to see a new perspective. In short, Yes I had to wait the time that they asked for. No I didn't get a rental. But, you better believe I was more then satisfied with the results. So thank you, to everyone who played a part. From the insurance representative to the mechanic who helped me get my car back on the road and looking good as new.
THE STAFF WERE VERY PROFESSIONAL AND EFFICIENT. THEY EVEN FOLLOWED WITH ME DAYS AFTER REPAIR TO MAKE SURE MY WIFE AND I WERE HAPPY.
Love tthe name... Nice clean place
Best service and sales dealer i have found in this area.